Field service
From our location in Kirchheim b. Munich, we offer you international support in all European countries, Africa, and the Middle East. Our trained service engineers come directly to your premises, analyze the situation, start troubleshooting and proceed all necessary service tasks. The experienced specialists ensure that the problem-solving process runs smoothly. From the procurement of spare parts to replacement, we take care of everything. And we can guarantee you all this through our worldwide service network.
Beitragsbild © WrightStudio / stock.adobe.com
We come to you at regular intervals – depending on the system/application and check your equipment from the ground up. Whether it is maintenance, troubleshooting, you are extending the life of your asset. We ensure all components always work reliably and that there is no risk of failure. Unexpected tool down and equipment exchange can turn out to be more expensive in the end. ULVAC always repairs and returns our vacuum equipment back to Factory Specification. In this way, you can prevent any costly downtimes in advance.
- Fast
- Reliable
- Cost efficient
Beitragsbild © sasun Bughdaryan / stock.adobe.com
Do you want to make sure that your system works perfectly and efficient right from the start?
For the installation of systems, our trained technicians come to you on site. They oversee the installation of the products from the first minute right through to the ongoing start of production. We offer a highly professional Factory Acceptance Test Procedure with initial user training and full documentation for our ULVAC-Systems.
Commissioning a tool or plant can be a lengthy process. But it does not have to. With our trained staff, we take care of all the steps up to commissioning as an ease of mind full-service solution. We take care of all installation settings and software implementation up to the start of production. This avoids any start-up difficulties and ensures a smooth and efficient performance right from the arrival of your equipment.
Is your company/production moving or do you want to store your equipment under optimal condition?
This ensures that it will work in the future perfectly again. This could be a time-consuming task and many points must be taken into consideration.
No problem, make use of the Know How of ULVAC! We are happy to support you and organize everything for you. From the dismantling of the system to the re-installation, professional storage conditions or conversions, we are at your side. You do not need to worry about anything.
Do you have an issue with one of our products?
We will be right by your side. To support you quickly and effectively with troubleshooting, please fill out our Corrective Action Request (CAR Form) with all relevant information (e.g. serial-/part number, day of purchase, detailed description of the problem, time/date of occurrence, etc.). We will have an immediate look at the situation and contact you on shorthand to find a quick, reliable and sustainable solution.
Customer satisfaction is key to ULVAC. Therefore, all given information will also be taken into consideration within our continuous improvement processes of our products and services.
You can download the CAR-Document at below button
Beitragsbild © putilov_denis / stock.adobe.com
Do you need assistance to make the most out of your ULVAC-Vacuum systems or components?
Our specialists are happy to share their experiences to support you and make use of their vast product and process knowledge. This helps you to optimize your tool set-up which will lead to advantages like reducing of costs of ownership, optimize service cycles, increase tool-uptime, increase efficiency, along with higher productivity.
Do you have an unexpected and unknown issue with one of our products?
Beitragsbild © Sikov / stock.adobe.com
No problem! We are right by your side. We offer you reliable and competent technical support from our experienced engineers and technicians. Just give us a call and we will work on a solution remotely right away. If necessary, our technicians will come to your place to analyze the root cause furthermore and fix the issue on-site. Immediate customer-oriented troubleshooting and service is ULVAC’s top priority.
Do you have a ULVAC product and would like to receive comprehensive training?
Either as general vacuum training, product specific user training or maintenance training to execute all necessary service tasks on your own. We can put together, plan and proceed individual training or group training which meets your requirements to the fullest. We will share all relevant information without any “secrets” and hand over the documentation afterwards. This helps you to make the most out of your ULVAC vacuum equipment and achieve your own inhouse service tasks in the easiest and most efficient way.
Contact us for training inquiries!
Reliable and efficient helium leak testing is a prerequisite for many applications and processes around vacuum. With our extensive product line from portable leak testing units like our HELIOT-Series up to fully customized automatic leak testing systems (ALT) ULVAC is your partner of choice. Our service technicians offer you the maintenance, testing and upgrades of your helium leak devices onsite or at our location in Kirchheim.
If you need a flexible solution on shorthand, we can supply you with rental devices.
Please use the following form to contact us.
